Customer Deployment Specialist
About the role
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Responsibilities
- Build and maintain a trusted advisor relationship with customers focusing on adoption, measurable outcomes, and long‑term satisfaction.
- Configure, troubleshoot, and support enterprise identity integrations, including SAML assertions, SCIM attribute mappings, and identity provider deployments.
- Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches.
- Drive customer adoption, value realization, use case prioritization, and measurement of implementation outcomes.
- Develop enablement materials, runbooks, and handoff documentation that support downstream adoption and expansion efforts.
Skills
- Exceptional customer‑facing presence
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
Qualifications
Required:
- Bachelor’s degree
- 5+ years of experience in a customer‑facing technical role, including customer success, technical account management, technical onboarding, technical support, solution architecture, or technical consulting
- Experience with artificial intelligence/large language model platform features, including Skills, Model Context Protocol (MCP), Plugins, or partner‑led delivery models involving systems integrators or global systems integrators
- Hands‑on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Experience leading multiple concurrent enterprise software deployments for Fortune 500 organizations
- Experience facilitating technical working sessions with security, identity and access management, and executive stakeholders
- Experience delivering implementations in regulated industries, including financial services, healthcare, life sciences, pharmaceuticals, or public sector
- Experience working for an enterprise software, software‑as‑a‑service, or artificial intelligence/large language model provider with administrative or identity‑provider integrations
Pay
The wage range for this role is $105,400 - $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program.