Customer Demand Specialist

About the role

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans. This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness.

Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Cook up and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Requirements

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Cook up and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Qualifications

What Your Background Should Look Like:

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Cook up and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Skills

What You Need to Succeed:

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Cook up and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Benefits

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

Pay

Competitive base salary commensurate with experience: $72,300 – $108,400 (subject to change dependent on physical location)

Schedule

N/A