Customer Demand Planner

Job Summary

Eaton’s ES AMER ARS division is seeking a Customer Demand Planner for their El Paso, TX location. The position is ONSITE Monday-Friday 8:00am-5:00pm. The Customer Demand Planner is responsible for providing technical, order status, and sales support on Eaton CPA products, contractors, end users, field sales organization, and internal customers.

Responsibilities

• Prepare detailed ongoing statistical analysis with respect to customer deliveries, schedule performance, workload reviews, customer complaints etc. so that trends may be identified, and corrective action taken as necessary.
• Analyze, prioritize, respond to, improve, expedite, coordinate and schedule customer’s requests and orders to effectively service customer and distributor requirements.
• Provide metrics of order entry and daily attainment to MPS and leadership team.
• Serve as liaison between product line and the manufacturing plant in terms of order entry.
• Maintain capacity charts and tactical charts.
• Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs.
• Work closely with the Engineering team to control incoming demand.
• Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan.
• Perform other tasks as required.

Qualifications

• Basic REQUIRED Qualifications: Bachelor's degree from an accredited institution, Minimum 2 years of experience in Supply Chain, Minimum 2 years of experience in customer service in a manufacturing, industrial, or distribution center, No relocation benefit is offered for this position.
• Preferred Qualifications: Bachelor's degree in Supply Chain, Logistics, Business from an accredited institution, Experience implementing continuous improvement initiatives, Bilingual in English and Spanish, 5+ years of Supply Chain Experience, Six Sigma Green Belt Certification.

Skills

• Drive for Results
• Accountable
• Passionate
• Ethical
• Buils Organizational Capability
• Thinks and Acts Strategically