Customer Delivery Technician

Position Summary

The Customer Delivery Technician (CDT) role exists to provide essential, technical service and operational support at the Augusta mill. This position ensures that all chemistry testing, system monitoring, equipment maintenance, and chemical handling are performed consistently and safely to protect mill operations and treatment performance. By owning these daily service responsibilities, the CDT enables the Sales Executive to focus on strategic growth, new customer development, and expanding business across the region. The role is required to maintain service reliability, strengthen customer satisfaction, and safeguard the performance of our chemical programs. Without this role, both operational continuity and regional sales growth would be significantly limited. The CDT is therefore critical to sustaining our current success and enabling future expansion.

Key Outcomes/Responsibilities

• Managing the operations and performance of equipment in a manner that makes Buckman attractive and prevents attrition
  • Actions: pump maintenance, inventory, chemical testing, process sample testing, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), responding to service calls as needed
• Supporting Sales Executive in the execution of savings projects to the customer to help improve their process (>10% of sales each year)
  • Actions: lab testing to provide supporting data, installation of new equipment, process sample testing
• Reducing service workload for Sales Executive so that annual sales targets can be reached by increasing volumes or obtaining new applications
  • Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications
• Servicing the account in a manner that keeps the customer happy
  • Actions: writing service reports, application testing and monitoring, responding to service calls, maintaining equipment

Basic Qualifications

• Education Requirements: High School Diploma or equivalent
• Job Experience: 2 - 3 years
• Critical knowledge specific to the role:
  • Pipe fitting
  • Chemical handling
  • Chemical pumps
  • Communication training

Competencies

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures Accountability: Holding self and others accountable to meet commitments
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals