Customer Delivery Driver
About the role
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to deliver vehicles straight to customers' doors with our custom car haulers. A commercial license is not required to drive the hauler and you will receive ample training. This role involves frequently loading/unloading vehicles onto the hauler, regularly inspecting the car-hauler to ensure it is safe to drive, completing customer paperwork with thorough notes in our tracking system, and consistently driving safely while maintaining a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Responsibilities
- Deliver vehicles to customers' doors using custom car haulers
- Load and unload vehicles onto the hauler (physical work required)
- Inspect car-hauler regularly to ensure vehicle is safe to drive
- Complete customer paperwork and include thorough notes in customer tracking system
- Drive safely and maintain a clean driving record per Carvana's CMV Driver Qualification policy
- Obtain a Notary commission in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana)
- Satisfy state-specific requirements for access to DMV/title and registration systems
- Obtain state-specific licenses where required: Chauffeur's license (IL, MI, LA, MO) within first two weeks; Vehicle Verifier license (CA) within first 90 days; Salesperson license (NV, TN, VA) within first two weeks (all processes sponsored by Carvana)
Requirements
- At least 2 years of customer-facing experience
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
- Ability to walk/stand and sustain physical activity for extended periods (8+ hours)
- Must be able to read, write, speak, and understand English
- Requires high and low levels of movement with ability to reach, twist, kneel, crouch, climb, balance, and squat
- Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs
- Frequent driving requires excellent visual acuity and manual dexterity
- Must be at least 21 years of age and possess a valid driver's license
- Must pass a drug test and obtain a DOT Medical Card
- Not eligible for visa sponsorship
Pay
Competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. Pay range: $20–$22 hourly.
- Starting pay: $20/hr
- At 3 months: $20.50/hr
- At 6 months: $21/hr
- In first year, progress from $20/hr to $22/hr through performance-based Careers Not Jobs program (four merit opportunities annually)
- Eligible team members can receive an additional $0.50 increase every 90 days
- Market Operations may offer additional performance-based incentive programs specific to location
- 401(k) with Carvana match
- Opportunity for overtime during busy seasons
Benefits
- 100% company-paid healthcare premiums plus dental and vision benefits
- Wellness program supporting mental, physical, and financial health
- Pet care savings program
- Generous paid time off: 13 days first year, increases to 20 days thereafter
- Education support: tuition reimbursement for bachelor's degree pursuit; student loan repayment program for those with bachelor's degree
- Equity: Carvana Shares granted annually (employee ownership); Employee Stock Purchase Plan discount
- Extensive internal growth and professional development opportunities
- Fast-track advancement: stellar performers achieve higher pay rates sooner based on performance
Schedule
Shift hours: 7am–5pm, 9am–7pm, or 11am–9pm. Team members must be available to work 7 days a week; days off rotate between weekdays and weekend days.