Customer Data Technician-CWA

About the role

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

Responsibilities

• Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
• Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
• Troubleshoot customer circuits, network components, and infrastructure from the customer’s premise up to the frame, and complete final testing and customer acceptance of service.
• Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
• Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
• Coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
• Install computer interface cards in customer-owned equipment (laptop and desktop computers).
• Successfully option/configure customer’s computer hardware and software and install modems.
• Manage/assign hardware and/or software assets/requests/licenses, considering warranty and other information as necessary.
• Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
• Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
• Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
• In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
• Interact with customers professionally and courteously.
• Discuss service and equipment with customer.
• Perform specified work.
• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
• Identify/explore additional revenue generation opportunities.
• Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
• Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
• Use computer or other device to interface with company systems and complete daily workload.
• Work with telecom color-coded wires and cables.

Requirements

• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• Valid state driver’s license and a satisfactory driving record.
• Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
• Wear attire that is appropriate for effective interaction with customers.
• Work independently with minimal or no supervision.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Qualifications

Required:

• High School Diploma or equivalent.
• Valid State Driver’s License.
• Must be able to pass a background check.

Skills

• Strong communication skills.
• Technical aptitude.
• Problem-solving abilities.
• Attention to detail.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Learn more about Lumen's: Benefits.

Pay

Pay Ranges: - Minimum hourly rate: $16.12 - Maximum hourly rate: $44.48

Schedule

This is a full-time position, located in BISMARCK, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: here.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.