Customer Data Technician-CWA

About the role

Lumen is a network provider that connects people, data, and applications through its fiber network and ecosystem. As a Technician, you'll provide excellent customer service, sell products, and integrate communications services. Advantages include training, tuition assistance, tools, test equipment, a company vehicle, and opportunities for advancement.

Responsibilities

• Install, test, and accept circuit equipment including voice, TDM, optical IP Ethernet, and emerging technologies.
• Perform installation, repair, maintenance, and adjustment of multiplex equipment, fiber optics, and switches; conduct final acceptance testing with customers.
• Troubleshoot customer circuits, network components, and infrastructure from premises to frame, and complete final testing and customer acceptance of service.
• Use laptop computers to configure higher-level electronic systems and applications, and test/install individual services.
• Utilize various testing devices, including frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs, and coordinate testing with others.
• Install computer interface cards in customer-owned equipment (laptops and desktops), successfully configure customer hardware and software, and install modems.
• Manage/assign hardware and/or software assets/requests/licenses, considering warranties and other information as necessary.
• Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP maps, equipment drawings, company records, technical manuals, and other source documents.
• Verify critical dates, commitments, facility and equipment assignments, reasonableness of test results, and conformity of circuits to established tolerance criteria.
• Resolve customer issues and problems regarding designed services, ensuring service meets customer specifications.
• Perform pre-survey to determine availability of equipment and facilities, and pretest circuits to ensure conditioning requirements are met.
• Interact with customers professionally and courteously, discussing service and equipment, performing specified work, confirming/troubleshooting work orders, reviewing billing information, responding to questions, and identifying/researching additional revenue generation opportunities.
• Contact control and/or dispatch centers or other designated employees during tours for other assignments or jeopardy resolutions.
• Provide information needed to close out work orders or trouble reports, using computer or other devices to interface with company systems and complete daily workload.
• Work independently with minimal or no supervision, climb and work at elevations exceeding 18 feet, work in confined spaces, lift and move objects weighing over 75 pounds, and perform strenuous physical activities.

Requirements

Ability to work varying shifts and hours including possible mandatory overtime, weekends, and holidays. Requires a valid state driver’s license and a satisfactory driving record. Must wear safety glasses, hard hats, appropriate safety clothing, and follow established safety practices and procedures. Must wear attire appropriate for effective customer interaction. May require pole climbing certification. May work outdoors in different weather conditions.

Qualifications

In Title Pass/Fail training may be required. Requires a high school diploma or equivalent. Must have a valid state driver’s license and a satisfactory driving record. Must be able to work independently with minimal or no supervision. Must be able to climb and work at elevations exceeding 18 feet. Must be able to work in confined spaces and perform strenuous physical activities including lifting and moving objects weighing over 75 pounds. Must be able to work outdoors in different weather conditions.

Skills

Knowledge of telecommunications equipment and technology, ability to troubleshoot and resolve customer issues, strong communication and interpersonal skills, ability to work independently and as part of a team, and proficiency with various testing devices and software programs.

Benefits

Lumen offers a comprehensive package including health, life, voluntary lifestyle benefits, and other perks to enhance physical, mental, emotional, and financial wellbeing. Learn more about Lumen's benefits.

Pay

Minimum hourly rate: $16.12
Maximum hourly rate: $44.48

Schedule

This is a full-time position located in Fargo, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

Background Screening

If selected for a position, there will be a background screen, which may include checks for criminal records, motor vehicle reports, and drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note

For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.