Customer Data Portfolio Project Mgr

About the role

The Customer Data Portfolio Project Manager supports the portfolio operating rhythm, intake coordination, roadmap visibility, dependency tracking, and delivery coordination across Taco Bell’s Customer Data, CRM, Analytics, and related Digital workstreams. This role helps ensure work is clearly documented, organized, sequenced, and communicated so priorities, blockers, decisions, and leadership needs are visible across the portfolio.

Responsibilities

• Facilitate the Customer Data Intelligence & Solutions Portfolio Operating Rhythm: Help run recurring portfolio cadences across Customer Data, CRM, Analytics, and related Digital workstreams, including status updates, roadmap reviews, intake discussions, dependency tracking, leadership visibility, and follow-up on key decisions.
• Career Development: Support the development of the Customer Data Strategy & Journey Lead and cross-functional teams to coordinate planning and delivery across customer identity, customer profiles, attributes and signals, audience readiness, segmentation, data quality, data latency, personalization enablement, and downstream activation need.
• Maintain CRM, MarTech & Analytics Roadmap Visibility: Keep CRM, MarTech, and Analytics-related priorities visible within the broader CDI&S roadmap, ensuring dependencies, timelines, readiness needs, and impacted teams are clearly tracked and communicated.
• Coordinate Cross-Functional Delivery & Escalation Follow-Through: Work across Lifecycle, Loyalty, Digital Product, Data, Analytics, Data Science, Data Engineering, CRM, MarTech, Technology, and external partners to align on scope, milestones, owners, risks, dependencies, decisions, and next steps. Track blockers, risks, and open decisions requiring DCT or senior leadership visibility through resolution.
• Prepare Clear Portfolio Communications: Develop concise, actionable updates for leadership and stakeholders, including weekly status reports, roadmap summaries, intake dashboards, capacity views, risk logs, decision trackers, escalation summaries, and executive-ready presentations.

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
• 4+ years of experience in project management or program management within CRM, marketing technology, or digital/MarTech.
• Technical Proficiency: Proficiency with project management tools such as JIRA and Confluence, along with a strong understanding of agile methodologies; PMP certification is preferred.
• Analytical & Process-Building Skills: Demonstrated ability to develop processes or tools that improve team efficiency, capacity measurement, and project prioritization.
• Leadership & Collaboration: Proven ability to lead both direct and virtual teams in a collaborative environment. Experience managing vendor relationships and building strategic partnerships is a plus.
• Communication & Presentation: Excellent written and verbal communication skills, capable of crafting clear and impactful reports and presentations for stakeholders and facilitating productive team meetings.
• Strategic Focus & Execution: Resourceful and proactive, with the ability to prioritize projects that align with team goals and strategic objectives while minimizing time spent on lower-priority activities.

Qualifications

• Work-Hard, Play-Hard: Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash, Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Benefits

• Salary Range: $98,400 to $115,800 annually + bonus eligibility.

Pay

This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Schedule

Hybrid work schedule and year-round flex day Friday