Customer Contact Tech

Major Duties

• Answers inbound calls related to federal debts, collections and returned checks.
• Reviews and researches customer accounts and takes appropriate actions based on the account status.
• Documents collection efforts made according to policies and procedures.
• Answers inbound calls and promotes products and services related to ECP Military Star and E-Commerce.
• Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.
• Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.).
• Performs other duties as assigned.

Qualifications

• One year of customer service, customer relations or retail operations experience required.
• Prior experience in a call center environment preferred.

Work Challenges

• 24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.