Customer Contact Specialis

About the role

We are seeking an enthusiastic Customer Contact Specialist to handle collections and customer service tasks for accounts delinquent 1-90 days. The ideal candidate will communicate effectively, manage multiple tasks, and adhere to relevant laws and policies.

Responsibilities

• Make outbound collections calls professionally while maintaining customer relations.
• Handle inbound customer service calls professionally while improving customer relations.
• Discuss account details, answer customer inquiries, verify contact information, and provide excellent customer service.
• Efficiently provide payment options to customers and negotiate payment plans as needed.
• Follow up on payment arrangements and maintain records of contacts and conversations.
• Respond to emails in a professional manner and adhere to relevant laws and regulations.
• Meet daily goals and availability requirements.
• Work collaboratively with the team and independently as needed.
• Maintain a professional work ethic and adapt to changing circumstances.

Requirements

• High school diploma or equivalent.
• Knowledge of Microsoft Office and Google applications.
• Customer service experience preferred.
• Prior experience in debt collection preferred.
• Mortgage banking experience preferred.
• Telecommunication experience preferred.
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other debt collection laws.

Qualifications

• Excellent active listening skills.
• Problem-solving and critical thinking abilities.
• Time management skills, including the ability to multitask in a fast-paced environment.
• Clear and concise communication skills, both written and verbal.
• Outstanding phone etiquette and the ability to handle irate customers.
• Strong typing skills and organizational abilities.
• Negotiation skills and patience.
• Ability to manage stress and adapt to change.
• Strong work ethic.

Skills

• Microsoft Office and Google applications.
• Customer service experience.
• Debt collection experience.
• Mortgage banking experience.
• Telecommunication experience.
• Fair Debt Collection Practices Act (FDCPA) knowledge.

Benefits

• Competitive compensation.
• Full benefits package including medical, dental, and vision insurance.
• 100% company-paid life insurance and disability coverage.
• 401K with company matching.
• 17 days of paid time off and 9 company-paid holidays.
• A professional yet fun, casual work environment.

Company Information

BSI Financial, founded in 1986, provides financial services to enable sustainable home ownership. We emphasize problem-solving, deliver on expectations, and win with humility. Our clients include lenders and investors who facilitate home financing. BSI Financial is recognized as one of the fastest-growing companies in North Texas and has been featured on the Inc. 5000 list of the nation's top growth companies.

About BSI Financial

Founded in 1986, BSI Financial supports our mission of enabling sustainable home ownership by embodying core values of doing what is right, problem-solving, and delivering on expectations. Our clients include lenders and investors who make home financing possible. BSI Financial has been recognized for its growth and success, being featured on the SMU Dallas 100 list of the fastest-growing companies in North Texas and twice named to the Inc. 5000 list of the nation's top growth companies.

EEO Statement

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an equal employment opportunity employer and do not discriminate against any applicant or employee based on race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.