Customer Communications Representative I

About the role

Ensures all service calls are answered and entered into company systems in a timely and accurate manner. Provides the best possible customer service to internal as well as external customers. Handles level 1 call types.

Responsibilities

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or email as needed.
• Follows up on any special customer needs in a timely manner.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Strong attention to detail, organized, and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Able to work various shifts with short notice.

Qualifications

The role requires a high level of customer service and technical proficiency. Must be able to handle routine and specialized customer inquiries.

Skills

• Excellent communication skills.
• Proficiency in MS Office.
• Attention to detail.
• Ability to multitask.
• Customer service experience.

Benefits

Not specified.

Pay

$17.20 - $21.84 hourly.

Schedule

Hybrid - Full-time position with a 3-day in-office and 2-day remote work schedule.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

• Competitive compensation and benefits package.
• Discretionary profit sharing and success sharing.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities.
• Swag!