Customer Communications Manager - Benefits Division – Remote

About the role

The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers. The role is based in Symetra's Benefits Division.

Responsibilities

• Develop and implement communication strategies, processes, and workflows for Benefits customers.
• Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables.
• Ensure customers receive consistent, clear, and timely information across communication channels.
• Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.
• Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
• Support urgent communication needs related to business, operational, or customer-impacting events.
• Monitor project timelines and coordinate communication from initiation through distribution.
• Provide reporting and insights on communication initiatives and outcomes.
• Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.
• Ensure communications meet regulatory requirements, company standards, and accessibility guidelines.

Qualifications

• 8+ years of experience developing and delivering customer, plan member, or client communications.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent required.
• Ability to travel occasionally to support business needs.

Skills

• Writing and editing skills.
• Project management skills.
• Collaboration and relationship-building skills.
• Communication and customer engagement skills.
• Regulatory compliance knowledge.
• Use of relevant software and platforms.

Benefits

Benefits and perks include:

• Flexible full-time or hybrid telecommuting arrangements.
• 401(k) plan with immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days, and ten paid holidays.
• Company matching for giving back to the community.

Pay

$106,400 - $177,300 plus eligibility for annual bonus program.

Schedule

Full-time position with occasional travel required.

Training & Professional Development

All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year.

Reasons to Work at Symetra

Employees appreciate the company's commitment to being inclusive and transparent, as well as its focus on financial freedom and sustainability.

Identity Verification

Candidates will be required to be on video for all interviews and will undergo identity verification procedures.