Customer Communications Associate

About The Role

We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment. As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information.

What You’ll Do

• Respond to customer inquiries via phone, email, and in-person communication
• Provide clear, accurate information about products, services, schedules, and policies
• Aid in resolving customer concerns or escalating issues when appropriate
• Maintain a professional, helpful, and positive tone in all interactions
• Cook up communication between customers and internal teams to ensure timely follow-ups
• Track and document customer interactions, requests, and feedback
• Aid in appointment scheduling, confirmations, and customer reminders
• Help create simple customer-facing updates, notices, or FAQs
• Support maintaining organized contact lists, communication logs, and records

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused demeanor
• Ability to stay calm and organized during busy periods
• Strong attention to detail and time management skills
• Basic computer and data-entry skills
• Experience in customer service, administrative support, communications, or retail (not required)
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive compensation with bonus potential
• Paid training and clear communication procedures
• Opportunities to grow into communications, customer experience, or operations roles
• Supportive, collaborative team culture

Why Join Us

Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.