Customer Care Support Manager

About the role

BrightStar Care is seeking an experienced, mature individual who is self‑motivated and able to work both collaboratively and independently as a Customer Service Representative. The primary duties involve scheduling and recruiting work in the office, with occasional field support as needed. The role requires learning and mastering BrightStar’s digital software and daily operational processes, and offers growth opportunities within the company.

Schedule

Weekly daytime hours: 9 am – 4 pm.

Responsibilities

• Efficient use of Microsoft Outlook, Excel, and Word.
• Learn and master BrightStar’s software system.
• Provide excellent communication and problem‑solving.
• Recruit, interview, and hire for programs.
• Schedule medical staff for home‑care visits.
• Complete general clerical duties in a timely manner.

Requirements

• Valid driver’s license and current auto insurance.
• 15–20 minute commute to the BrightStar office (preferred).
• High school diploma or equivalent (GED).
• At least 6 months of in‑home care experience.
• Ability to work in a team setting and/or independently.
• Strong organizational and speaking skills.
• Proficiency with computers and smart‑phone applications.
• Basic medical terminology knowledge (helpful but not required).