Customer Care Specialist - Onsite (Columbus,GA)

About the role

The Company: Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

The Location: GA, US, 31999

Responsibilities

• Attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
• Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor
• Maintains a position of trust and responsibility by keeping all policyholders and other customer businesses confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
• Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting

Requirements

• A high school diploma or equivalent
• One year of work experience, or an equivalent combination of education and experience

Qualifications

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
• Skilled in verbal and written communication in order to convey information and ideas so others will understand
• Problem solving skills

Skills

• Microsoft Office suite software

Benefits

• Total Rewards: Salary range $37,440 - $55,000
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock

Pay

$37,440 - $55,000

Schedule

This role is an onsite role. You will be required to work at the PSA Campus in Columbus, Ga during your set working schedule.