Customer Care Specialist

About the role

The Customer Care Specialist position at VaxCare offers exceptional support to our customers, working on the front lines to train, help, and advocate for them via phone, email, and webinar while deriving insights into how to design our service to better meet their needs.

Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to technical or product-related issues.
• Educate customers on product, best practices, and troubleshooting steps to ensure optimal usage and satisfaction.
• Maintain detailed records of customer interactions, issues, and resolutions within the system.
• Collaborate with internal teams to escalate complex issues and ensure customer needs are met.

Requirements

• Skilled with computers and learns new tools quickly.
• Excellent verbal and written communication skills in English.
• Honest, accountable, maintains confidentiality.
• Meet metric expectations, work independently while maintaining accountability and focus.
• Build strong relationships and contributes to a positive work environment.
• Skilled to pitch products and services effectively to clients.
• Able to close deals and negotiate contracts effectively.
• Capacity to identify customer needs and provide effective solutions.

Qualifications

• Prolonged sitting or standing: Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation.
• Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Transportation and Attendance Requirements: Candidates must be able to reliably commute to the office each day, arrive on time, and complete an 8-hour workday as part of their on-site responsibilities.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10–20 pounds to handle supplies or equipment.

Benefits

Employees will have access to a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $25,000 - $35,000 annually, commensurate with experience.

Schedule

The schedule for this role is Monday through Friday, 9:00 AM - 5:00 PM.