Customer Care Specialist

Full-time, 100 % remote position open to candidates throughout the United States. A pre-employment background check is required.

About the role

Signal Travel & Tours, Inc. is seeking a Customer Care Specialist to support leisure and corporate travel, including trip planning, bookings, tours, payments, customer service, and travel operations. You will help customers resolve questions and service issues through clear, timely support.

Responsibilities

• Respond to customer or client questions related to leisure and corporate travel, trip planning, bookings, tours, payments, and travel operations through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy; escalate complex or unresolved cases across travel booking and customer service.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.

Pay

$46,000 - $53,000 per year