Customer Care Specialist

About the role

We are looking for Customer Care Specialists to join our team in Provo, UT. Our team provides a supportive environment that helps individuals feel encouraged, confident, and cared for.

Responsibilities

• Provide one-on-one support during scheduled service sessions
• Operate specialized program equipment and tools (training provided)
• Encourage participants using simple tools like journaling, goal setting, and reflection
• Create a welcoming, calm environment for every individual you work with

Requirements

• 2+ years of full-time professional experience (any industry)
• Strong verbal and written communication skills
• Reliable, hard-working, and open to feedback
• Background check and drug screening required

Qualifications

• No specialized experience required
• We provide comprehensive paid training and certification

Skills

• Natural ability to connect with people
• Positive attitude
• Empathy
• Supportive demeanor

Benefits

• 90% employer-paid medical, dental & vision coverage
• 10 days PTO (15 after 1 year) + 10 paid holidays
• 401(k) program
• Fast advancement opportunities as we continue to grow
• A supportive, team-oriented culture

Pay

$23-$30/hr + quarterly performance based bonuses.

Schedule

Full-time position.

Benefits

Includes 90% employer-paid medical, dental & vision coverage, 10 days PTO (15 after 1 year) + 10 paid holidays, 401(k) program, fast advancement opportunities, and a supportive, team-oriented culture.

Company Culture

We are a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team combines innovative tools with a supportive, people-first approach to create experiences that truly make a difference.

Equal Opportunity Employer

All qualified applicants are encouraged to apply.