Customer Care Specialist
About the role
Serenity is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for. We're currently hiring Customer Care Specialists to guide individuals through a structured service program.
Responsibilities
- Provide one-on-one support during scheduled service sessions
- Operate specialized program equipment and tools (training provided)
- Encourage participants using simple tools like journaling, goal setting, and reflection
- Create a welcoming, calm environment for every individual you work with
Requirements
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Reliable, hard-working, and open to feedback
- Background check and drug screening required
Qualifications
No specialized experience required. Comprehensive paid training and certification will be provided.
Skills
N/A
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities as we continue to grow
- A supportive, team-oriented culture
Pay
$25-$30/hr + quarterly performance based bonuses
Schedule
N/A
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities as we continue to grow
- A supportive, team-oriented culture
About Serenity
Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team combines innovative tools with a supportive, people-first approach to create experiences that truly make a difference.
Why Join Serenity?
At Serenity, your work has a real impact. You'll be part of a team that values positivity, growth, and helping people move forward.
Application
Ready to Join the Team? Apply today and become part of a company where your work helps create positive change for others.