Customer Care Specialist
Our client is a family-owned roofing and construction company based in Kansas City, serving the Midwest since 1977. With locations across Nebraska, Iowa, Oklahoma, Texas, and Arkansas, the company provides roofing and construction services while maintaining a family-oriented culture.
About the role
The Customer Care Specialist supports customers throughout the roofing claims and repair process by providing proactive updates, answering questions, and maintaining clear communication. This role works closely with the sales team to ensure timely follow-up, positive customer experiences, and efficient coordination of customer needs.
Responsibilities
- Make outgoing calls to customers to provide updates and relevant information.
- Represent the organization professionally through phone and email communications.
- Develop an understanding of roofing products and services to effectively address customer needs.
- Document customer interactions accurately according to company policies and procedures.
- Follow up with customers promptly and consistently.
- Maintain a positive, patient, and customer-focused approach.
- Communicate effectively and professionally with internal and external stakeholders.
- Perform additional duties as assigned by the supervisor.
Requirements
- 1–3 years of experience as a Customer Care Specialist, Customer Service Representative, or similar role.
- Familiarity with spreadsheets and Google Workspace.
- Strong written and verbal communication skills.
- Ability to establish goals and remain motivated to achieve them.
- Strong problem-solving, critical-thinking, and decision-making abilities.
- Excellent organizational, time-management, and multitasking skills.
- Proficiency with computers and the ability to work effectively in a quiet environment.
- Strong attention to detail.
Preferred Qualifications
- Bilingual communication skills are a plus.
Pay
Compensation range of $40,000 to $45,000 per year, based on experience.
Schedule
Full-time Monday–Friday schedule, generally 8:00 a.m. to 5:00 p.m., plus a lunch hour. Saturdays may be required as needed.