Customer Care Specialist

Who You Are

A go-getter with a customer service background
Customer focused personality with genuine desire to exceed customer expectations
Friendly, engaging, and calm demeanor
Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers
Computer savvy – you know your way around computer systems and applications
Coachable team player that is able to handle escalated calls
When/if you finish your work, you are eager to ask what you can help with next
You have a great attitude and work ethic and want upward mobility within Nivel
Ability to multi-task and an eye for attention to the details

What You’ll Do

• Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.
• Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.
• Partner with leadership on how to best resolve customer questions and concerns, as needed.
• Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately.
• Based on customer’s order history, suggest related items for purchase and explain product features and benefits that pertain to the customer’s needs.
• Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data.
• Assist with filing claims and tracking shipments for customers.
• Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns.

We Offer You

• $16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)
• Great benefits package including:
• Health/TeleDoc/life/dental/vision/supplemental benefits from day one
• Paid time off from day one
• 401k with company match
• Up to $5,250 in tuition reimbursement per year
• Employee discounts on our full line of innovative products
• Free snacks and coffee
• Tons of advancement opportunities in a rapidly growing company
• The opportunity to sell cool stuff within an exciting industry