Customer Care Specialist

About the role

Koala Health is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We're a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time. We're looking for passionate, customer-focused individuals to join our team!

Responsibilities

• Assist customers over the phone and email with product and service questions.
• Manage both inbound and outbound calls and emails.
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction.
• Take a hands-on approach to resolving every issue, owning it from start to finish.
• Provide a best-in-class service experience for our customers while working in a fast-paced environment.
• Provide our customers with technical support when navigating our website.
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience.

Requirements

• High school diploma or equivalent.
• Minimum 2+ years of customer service experience.
• At least 1+ years of experience in the vet or healthcare space required.
• At least 6+ months of professional experience working with computer and web based tools.
• Ability to work 9:30am - 6pm ET, Monday - Friday.
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift.
• Excellent communication skills (spoken and written).

Qualifications

• Preferred: 2+ years of relevant phone or email customer service experience.
• Nice to have: Experience working virtually, experience working in Veterinary/Pet care, demonstrated ability to work as a team member, Animal lover - Not required, but definitely a plus.

Pay

The pay for this role is $18/hourly.

Schedule

This is a great opportunity to be part of a mission-driven team that's reimagining what pharmacy care looks like for pets, and the humans who love them.

Benefits

• Competitive base salary with performance-based incentives.
• Medical, dental, and vision insurance with partial dependent coverage.
• Generous PTO and a 401(k) plan.
• Supportive, close-knit team that celebrates wins and learns fast.

Why You'll Love Koala Health

• Meaningful mission helping modernize pet health.
• Remote-first culture built on flexibility and trust.
• Competitive hourly starting at $18/hour.

Company Information

• Koala Health is an Equal Employment Opportunity and Affirmative Action employer.