Customer Care Specialist

About the role

The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem-solving, and organizational skills to enhance service delivery and patient satisfaction.

Responsibilities

• Coordinate healthcare services and ensure timely delivery of approved services and items for patients
• Interact daily with patients, healthcare providers, home health agencies, DME providers, and health plans
• Serve as key liaison facilitating smooth transitions of care
• Maintain compliance with regulatory requirements

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in healthcare administration or a related field preferred
• 1–3 years of experience in customer service, healthcare coordination, or referral management
• Experience working with health plans, home health agencies, or DME providers is a plus

Skills

• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Proficiency in Microsoft Office Suite products (Word, Excel)
• Knowledge of HIPAA, CMS, and healthcare regulatory requirements

Benefits

• Medical, Vision, and Dental insurance
• Short- and Long-term insurance
• 6+ days of holidays pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program