Customer Care Specialist

Duties

• Interact with customers via email, in a tech-savvy, modern way.
• Tackle customer inquiries and issues with innovation and efficiency.
• Become a Brighton product expert and guide customers to their perfect style.
• Collect and share valuable customer insights to help us continually improve.

Qualifications

• Empathetic communicator: You don't just write to respond; you empathize and have the ability to connect with words and can express them effortlessly.
• Professional Communication: Articulate, experience communicating in a thoughtful, kind manner that fits our culture.
• Customer-Centric: You're obsessed with customer satisfaction and can turn any situation into a positive experience. You’re compassionate, understanding, friendly, happy, and efficient to help find the answers with the utmost satisfaction.
• Digital Experience: You're comfortable with digital tools, such as Zendesk and Shopify and the fast-paced world of online customer service.

Requirements

• 2+ years in a customer‑facing role; experience in online or e‑commerce support is a plus.

Benefits

• Equal Employment Opportunity (EEO) Statement: Our company is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing an inclusive and welcoming environment for all employees.