Customer Care Representative (WEST REGION)

About the role

Jacuzzi Bath Remodel, the fastest growing business unit of Jacuzzi Group, is seeking a Customer Care Representative to join our team. If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career, we want you on our team.

Responsibilities

• Review sales contracts to ensure the proper product is included and sent out for ordering.
• Provide constructive feedback to the Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/repair work for customers and providing updates.
• Operate in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion.
• Provide excellent customer service to current and past clients.
• Assist customers throughout the sales and installation period.
• Perform other duties as assigned.

Requirements

• Customer service and data entry experience.
• High attention to detail.
• Basic computer knowledge.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Construction or sales contract reviewing experience (preferred).

Schedule

Monday–Friday and every other Saturday, 9:30 AM–6:00 PM PST.

Pay

$19.00 per hour, with opportunities for advancement within the company.

Benefits

• Medical, dental, vision, and life insurance plans.
• Paid vacation and holidays.
• Paid training.
• 401(k) with matching program.
• Advancement opportunities.