Customer Care Representative - Urgent Need

Job Summary

Urgent Need for Customer Care Representative

Responsibilities

• Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers
• Manage customer technical support needs
• Oversee service and repair of capital equipment
• Work in ServiceMax database to monitor service and repair status
• Manage equipment loaner, invoicing, evaluation, and trade-out processes
• Support marketing with new product launches
• Adhere to, and ensure compliance with BD guidelines, protocols, and policies

Requirements

• A minimum of a High School Diploma, or equivalent (Bachelor preferred)
• Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred
• Ability to solve basic math equations
• Excellent communication and customer service skills; able to work well cross-functionally and within a fast-paced environment
• Excellent organizational skills
• Proven attention to detail
• Excellent data entry, proofreading, and typing skills
• Ability to resolve potentially challenging customer interactions