Customer Care Representative Trainee

LOCATION: CT - Orange - 60 Marsh Hill Rd

NUMBER OF OPEN POSITIONS: 4

Job Posting End Date: October-2-2026

Company: THE SOUTHERN CONNECTICUT GAS COMPANY

About the role

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Requirements

• Previous work experience in a customer service environment, demonstrating excellent customer service skills.
• Professional written and oral communication skills.
• Effective listening and problem-solving skills.
• Ability to work a flexible schedule as needed.
• Experience using Microsoft Office required; experience with using customer information systems preferred.

Skills

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results

Pay

HOURLY RATE: $29.58

Schedule

Ability to work a flexible schedule as needed.