Customer Care Representative – Phone Based

About Our Client

Genesis Call Center operates in the customer service industry, providing U.S.-based Customer Service Representatives to support various national brands across sectors such as roadside assistance, healthcare logistics, and retail support. The organization utilizes secure cloud-based systems enabling team members to work remotely while contributing to an environmentally conscious support model. As a W2 employer, it offers structured onboarding, real support, and opportunities for career advancement.

About the Opportunity

The Customer Care Representative – Phone Based is responsible for handling inbound customer interactions for major brands. The role involves assisting customers with inquiries, service requests, account needs, and product support using guided systems and resources. This position contributes by delivering professional, accurate, and brand-aligned customer care. It offers schedule flexibility after certification and is suited for individuals seeking a stable, structured support role with growth potential.

Responsibilities

• Handle inbound customer interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and alignment with brand standards

Requirements

• High school diploma or GED
• Minimum age of 18
• Authorization to work and residency in the U.S. (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance standards
• Strong communication and active listening skills
• Comfort with computer applications and web-based tools
• Ability to work independently and adhere to schedules

Preferred Qualifications

• Prior call center or customer service experience
• Bilingual in Spanish and English preferred
• Familiarity with phone-based or computer-based support environments

Pay

USD 11 - USD 13 hourly

Benefits & Perks

• Flexible scheduling options after certification
• Paid training following client certification
• W2 employment with payroll, protections, and stability
• Paid time off and optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles