Customer Care Representative - Phoenix

About the role

ICP Group is seeking a Customer Care Representative for their Phoenix, AZ location. This role offers the opportunity to work with a leading global manufacturer based in Andover, MA, providing exceptional customer service.

Responsibilities

• Answer all incoming calls with a positive attitude, offering top-notch customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro operating system to enter orders, retrieve customer history, stock status, and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives.
• Proof and edit documents as assigned.
• Complete other duties as assigned.

Requirements

• Experience in a customer service role.
• Strong communication skills.
• Experience with entering and looking up data within an ERP system.
• Retail industry experience is a plus!

Qualifications

The ideal candidate will possess a high school diploma or equivalent and have a minimum of 1 year of relevant experience. Proficiency in Microsoft Office is preferred.

Skills

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of ERP systems.
• Customer service orientation.

Benefits

This role offers competitive compensation starting at $22 - $23 per hour, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

$22 - $23 per hour

Schedule

Hybrid schedule: In-office Tuesday, Wednesday, and Thursday, and remote Monday and Friday.