Customer Care Representative, Oklahoma
Coast to Coast Auto Group · Oklahoma City, OK · 7 mo ago
Customer Service$11.5/hrFull-time
Responsibilities
- Manage a large amount of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Qualifications
- Educational background: High School Diploma or GED
- Experience: Previous experience in billing, customer service, or another related field preferred
- Track record of over-achieving quota
- Specific Skills: Must be Bilingual (Spanish), Strong phone contact handling skills and active listening, Familiarity with CRM systems and basic computer skills, Customer orientation and ability to adapt/respond to different types of characters, Ability to multi-task, prioritize, and manage time effectively, Knowledge in Excel preferred
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay
- Monthly bonus
Language
Spanish (Required)
Work Location
In person