Customer Care Representative II (Inbound)

About the role

The Customer Care Representative II-Sales (CCR) will oversee the processing and fulfillment of customer orders and respond promptly to customer requirements, inquiries, and requests. They will provide exceptional customer service by answering "inbound" calls quickly and efficiently to achieve the highest level of satisfaction for our customers.

Responsibilities

• Inbound Customer Call Activity and Electronic Order Processing
• System Management Knowledge
• Policies and Procedures
• Hours of Operation: 10:30am-7pm

Qualifications

• High School Diploma or equivalent required.
• Associates Degree preferred.
• Minimum of 2 to 3 years experience in Customer Service required.
• Strong organizational skills.
• Strong multi-tasking abilities.
• Extremely detail-oriented.
• Motivated, results-oriented, and persistent.
• Proactive and takes initiative.
• Maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast-paced environment.
• Effective time management and workload prioritization.
• Excellent verbal and written communication/customer service skills.
• Available to work flexible hours.

Benefits

• Competitive salaries
• Annual bonus
• 401(k) with company match
• Comprehensive medical, dental, vision coverage
• Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance
• 12 Paid Holidays
• On-site Child Daycare, Café, Fitness Center
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance