Customer Care Representative I Marketing

About the role

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative I Marketing in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Responsibilities

• Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
• Accurately respond to dealer inquiries.
• Document dealer contacts.
• Analyze information and set up research when needed.
• Provide on-line support for applications.
• Utilize available resources to respond to internal and external dealer inquiries.
• Help identify process improvements and best practices for the team.
• Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.
• Meet or exceed performance expectations including but not limited to productivity, accessibility, key performance metrics and quality assurance.
• Adhere to and support all initiatives including Percepta, Client, Quality Assurance.
• Adhere to and support Percepta Call Center Policies and Procedures.
• As applicable, answer e-mail inquiries within required time frames in a professional manner with accurate and timely information.
• As applicable, answer chat inquiries within required time frames in a professional manner with accurate and timely information.
• As applicable, become cross-trained to handle Marketing, VOPC and TRAC dealer inquiries.
• Attend and participate in team meetings.
• Complete additional tasks / projects as needed.
• Complete training courses as directed by Operations and/or Training.
• Maintain professional working relationships.

Qualifications

• Associate degree or 2+ years of college preferred.
• High School Diploma required.
• 1-3 years of Customer Service.

Skills

• Ability to troubleshoot and analyze problems.
• Ability to multi-task.
• Proficient e-mail experience.
• PC Navigation.
• Reliability.
• Strong customer handling skills.
• Strong oral and written communications skills.

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Pay

Pay rate of $16.00 per hour

Schedule

Hours of Operation: Monday –Friday 8:30 am – 5pm EST (40hrs per week) Fix Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training