Customer Care Representative I

Start date: August 17th. Training is onsite for 5 weeks in Lenexa, KS (Monday–Friday, 7:00 AM–4:00 PM Central).

Schedule

Remote, Monday–Friday, 9:30 AM–6:00 PM Central.

Pay

$17.25–$18.50 per hour. Offers consider skills, training, experience, education, certifications, and market factors. Eligible for annual performance bonus.

Benefits

• Day 1 medical, supplemental health, dental & vision for full-time employees (30+ hours)
• Best-in-class well-being programs
• Annual, no-cost health assessment program (Blueprint for Wellness®)
• healthyMINDS mental-health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Support assigned client group(s) performing routine-complexity, health-related customer-excellence activities
• Handle routine outbound and inbound full-service calls in a timely manner following set scripts and procedures
• Maintain complete customer/patient confidentiality for all health, personal, and other customer information
• Provide professional, respectful customer service with caring and empathy when delivering sensitive health information
• Respond to all customer inquiries received via telephone, fax, email, and chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service
• Support all client group(s) based on business needs

Requirements

• 1 year of related customer-service excellence experience
• Good performance, productivity, attendance, conduct, and teamwork

Preferred Qualifications

• Health-care and laboratory-related experience
• Experience delivering customer service excellence and meeting productivity/accuracy/quality standards
• Good digital skills: computer (Outlook & Excel), phone systems, chat, automation, and AI
• Embrace and thrive in an environment of continuous improvement and innovation

Skills

• Customer-first mindset
• Caring and collaborative approach
• Commitment to continuous improvement and curiosity