Customer Care Representative- Hybrid

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Schedule sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Requirements

• A high school diploma or GED
• Excellent listening and communication skills
• A pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Show strong attention to detail and willingness to learn
• Exhibit excellent organization and time management skills
• Be available to work Monday-Friday and Saturdays as needed

Qualifications

• Available to work Monday-Friday and Saturdays as needed

Skills

• Excellent communication skills
• Customer service orientation
• Time management and multitasking skills

Benefits

• Professional and Personal Growth
• Training and development programs
• Tuition reimbursement benefits (for Full-Time Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility