Customer Care Representative - HVAC

Position Overview

As a Customer Care Representative - HVAC, you will be one of the first points of contact for Cloud Comfort HVAC customers. You will answer incoming calls and messages, schedule appointments, manage online inquiries, update customer records, and help resolve customer concerns with professionalism and care.

Key Responsibilities

• Answer and respond to customer inquiries by phone, email, social media, website forms, and other online platforms
• Schedule, confirm, and coordinate service appointments accurately and efficiently
• Provide customers with helpful information about company services, products, promotions, and appointment details
• Aid with basic troubleshooting, customer questions, and service-related concerns
• Manage bookings and inquiries from Yelp, social media, website channels, and other online sources
• Maintain accurate customer records and update account details after each interaction
• Communicate with team members to support a seamless customer and service experience
• Stay current on company offerings, processes, and promotions to provide informed support
• Handle customer complaints or concerns professionally and work toward timely, effective resolutions
• Contribute to a positive, collaborative team environment

Qualifications

• Minimum of 1 year of experience in customer service, sales, call center work, or a similar customer-facing role
• Excellent verbal and written communication skills
• Ability to build rapport with customers quickly and professionally
• Strong problem-solving skills with the ability to troubleshoot and resolve customer concerns
• Organized, detail-oriented, and able to manage multiple tasks at once
• Positive, customer-focused attitude and willingness to help wherever needed
• Familiarity with CRM systems and comfort learning new software or technology
• Ability to work well with a team and share information clearly

Compensation and Benefits

• Full-time position
• Competitive pay of $18.00-$21.00 per hour, depending on experience
• Bonus and commission opportunities based on performance
• Health care benefits
• Career growth and development opportunities
• Fun, fast-paced, and team-oriented work environment