Customer Care Representative-Full Time

About the role

Associated Bank seeks a Customer Care Representative who can provide prompt, courteous, and accurate service to customers. This role involves resolving customer inquiries, troubleshooting issues, promoting bank products, mentoring new team members, and collaborating with colleagues to enhance processes and customer experiences.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Requirements

• A high school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (competitive language differential).

Qualifications

Key qualifications include excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. A positive attitude and ability to work independently are also essential.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Teamwork and collaboration

Benefits

• Comprehensive benefits package including retirement savings, paid time off, and opportunities to connect with others through diversity-focused groups.
• Competitive salaries with professional development and advancement opportunities.
• Additional benefits such as well-being programs, parental leave, and an employee stock purchase plan.
• Personal banking, loan, investment, and insurance benefits.

Pay

$17.00 - $26.14 per hour.

Schedule

Full-time position with the option for part-time hours.