Customer Care Representative f/m/d

What You Can Expect

• Maintain customer orders end-to-end across multiple channels and ERP systems.
• Act as the primary point of contact for customers via phone, email, and other channels.
• Investigate and resolve order, shipment, product, and billing issues in collaboration with various departments.
• Handle returns, credits, and replacements (RMAs) in accordance with company policies.
• Provide general product information, documentation, and lead times.
• Manage and close service cases within defined Service Level Agreements (SLAs).

Qualifications

• Possess a bachelor’s degree (B.A.) from a four-year college or university, or have one to two years of related experience and/or training.
• Experience in customer service or order management, preferably in a B2B or technical environment.
• Proficiency in Microsoft Office and familiarity with ERP, CRM, and other business systems.
• Strong communication skills, both written and verbal, to handle customer inquiries effectively.
• A detail-oriented and structured working style, keeping records accurate and managing multiple tasks simultaneously.
• A problem-solving mindset, enjoying investigating issues and finding practical solutions.
• A team-oriented and proactive approach, contributing ideas for improvements and collaborating with colleagues.

What Sets You Apart

• Bachelor’s degree (preferred), or relevant experience and training.
• Experience in customer service or order management, particularly in a B2B or technical setting.
• Confidence using Microsoft Office and proficiency with ERP, CRM, and other business systems.
• Effective communication skills, able to explain information clearly and manage customer expectations.
• A structured and detail-oriented working style, maintaining accurate records and following processes.
• A problem-solving mindset, enjoying investigating issues and finding practical solutions.
• A team-oriented and proactive approach, contributing ideas for improvements and collaborating with colleagues.

What We Offer

• An hourly wage in the range of $22–$24/hr., plus an annual bonus structure.
• A comprehensive benefits package, including health, financial, and education benefits.
• Growth and development opportunities to build expertise in customer care, systems, and the life science industry.