Customer Care Representative - Contact Center

About the role

The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner. This role promotes our physicians and other services by providing information regarding class registration and assisting with patient registration.

Responsibilities

• Promote our physicians and other services by providing information regarding class registration and assisting with patient registration.
• Ensure all telephone inquiries are responded to in a comprehensive and considerate manner.

Requirements

• Pays attention to detail and information management.
• Shares the organization's commitment to delivering the highest quality health care to Hawai‘i’s people.

Qualifications

• High School or equivalent.
• Two (2) years of experience in a position with external customer contact in a health care setting or sales/marketing experience.

Preferred Qualifications

• Associate’s degree or equivalent combination of education, training and/or work experience.
• Health care experience.

Benefits

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Pay

Pay Range: 25.75 - 27.11 USD per hour

Schedule

Day - 8 Hours