Customer Care Representative - Cardio Partners - Remote

Essential Duties And Responsibilities

• Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
• Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
• Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
• Routinely handle special orders using the appropriate process and provide pricing information upon request
• Collaborate closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
• Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
• Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
• Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
• Perform filing and other administrative tasks as needed

Skills/Experience Required

• Education: High School Diploma or equivalent
• Experience: One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
• Computer Skills: Strong computer skills; basic understanding of MS Outlook, Word and Excel
• Interpersonal and Communication Skills: Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
• Other Skills: Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image, Able to diffuse an upset customer and/or an intense situation, Excellent attention to detail and accuracy, Experience working within a distribution company preferred, Emergency Medical or Hospital related experience a plus, Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• May be required to travel for business purposes
• May be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties
• Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times

Work Environment Characteristics

• Continuous is defined as 6-8 hours
• Frequently is defined as 3-6 hours
• Occasionally is defined as up to 3 hours

Work Schedule

• Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties.
• Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Benefits

• Comprehensive benefits package, including 401(k) Plan

About the Role

• In this role for Sarnova, you are our brand ambassador delivering delight in every interaction
• You help deliver the right product, in the right hands, and in the right amount of time
• You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy

Qualifications

• High School Diploma or equivalent
• One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
• Strong computer skills; basic understanding of MS Outlook, Word and Excel
• Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
• Able to diffuse an upset customer and/or an intense situation
• Excellent attention to detail and accuracy
• Experience working within a distribution company preferred
• Emergency Medical or Hospital related experience a plus
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Pay

Competitive salary, commensurate with experience

Schedule

Minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.