Customer Care Representative

About the role

The ideal Customer Care Representative will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-paced environment. Customer Care Representatives are responsible for maintaining relationships with customers, so strong communication skills are essential.

Responsibilities

• Be responsible for communicating with our customers via phone, email, and in person regarding online/phone orders, issues, and experiences
• Resolve customer complaints via phone, email, mail, or social media.
• Arrive potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Assist with placement of orders, refunds, or exchanges.
• Understand and implement exceptional customer experiences with each personal interaction.
• Liveth and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador.
• Assist other departments with a multitude of projects on an as needed basis.

Requirements

A Bachelor’s degree is preferred but not needed with some experience in Sales, Marketing, or Communications is ideal. Ability to learn multiple systems quickly. Ability to multi-task and listen. Phone and people skills are a must, along with strong written and verbal skills. Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through. Strong knowledge of vineyard vines products. Aptness for problem solving. Willingness to be a team player and enjoy working in a group towards common goals and work in a fast paced environment.

Qualifications

Everyday Will Feel This Good Because We have a fun-spirited entrepreneurial culture filled with truly “good” people. We offer a generous employee discount so you can rep our lifestyle on-and-off the boat. We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance. We have an onsite gym as well as financial wellness programs to keep you active. We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar.