Customer Care Representative

About the role

Veterinary Emergency and Critical Care is the only 24/7 animal hospital in Las Vegas offering access to a full range of specialties, including surgery, cardiology, internal medicine, ophthalmology, neurology, oncology, and rehabilitation. Our passionate team is committed to delivering exceptional medical care while fostering a supportive, collaborative, and upbeat work environment. We value teamwork, camaraderie, and compassion, and we actively support and uplift one another.

Responsibilities

• Provide professional, compassionate communication with clients
• Check in clients for scheduled appointments and assist with scheduling
• Answer incoming calls and direct them to the appropriate departments
• Respond to basic client questions with accuracy and care
• Review estimates and process financial transactions
• Help maintain clean, organized hospital and client areas
• Ensure client and patient confidentiality at all times
• Meet or exceed standards for attendance, punctuality, productivity, and work quality
• Act as an ambassador for VECC by consistently demonstrating courtesy, professionalism, and empathy

Requirements

• 1+ year of experience in a veterinary hospital preferred (Candidates with strong customer service backgrounds and a positive attitude are encouraged to apply!)
• Ability to thrive in a fast-paced, highly collaborative environment
• Strong organizational and communication skills
• Dependable, detail-oriented, and committed to exceptional client care
• Passion for lifelong learning and continuous improvement
• Integrity, professionalism, and a great sense of humor

Qualifications

• Must be authorized to work in the U.S.
• Must be able to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Financial management skills

Benefits

• Generous veterinary care discounts for your furry family members
• Mental health support through Talkspace
• Uniform allowance
• Learning and professional growth opportunities
• Continuing education support for licensed team members
• 401(k) retirement plan with company match
• Medical, dental, and vision insurance (some plans up to 100% employer-paid)
• Basic life insurance and optional voluntary coverage
• 6 weeks paid parental leave for full-time team members
• Paid time off and holiday pay for full-time team members

Pay

$17.00 – $24.00 per hour, based on experience

Schedule

Monday – Thursday 8:30 AM – 7:00 PM

Location

8650 W Tropicana Ave, Suite B107 Las Vegas, NV 89147