Customer Care Representative

Essential Duties

• Interfaces with homebuyer and subcontractors to perform final orientations and diagnose, schedule and complete warranty service work.
• Pre-walk home sites to provide punch list to construction personnel prior to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Cookordinate with the Construction Department staff and contractors to ensure completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Service Manager on progress and scopes of work.
• Maintain excellent homeowner relations, provide homeowner knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.

Education And Additional Requirements

• 3 years residential customer care or construction field experience with a High School Diploma or GED minimum.
• Some college preferred.
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Must have a valid, unrestricted Motor Vehicle License.
• Excellent communication, verbal and written skills.
• Strong organizational and interpersonal skills.
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
• A team-player who can maintain regular attendance, accomplish daily work schedule, and understand and follow work rules and procedures.

Why Work for Trumark?

• Work with a team that values you!
• Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back.
• For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits.
• Monthly wellness stipend.
• 401k with company matching, we are helping you plan for future retirement.