Customer Care Representative

About the role

Location: Honolulu, HI (remote after onsite orientation). Duration: Contract. We are seeking Customer Care Representatives to assist members with pharmacy benefits, prescription coverage, medication benefits, and mail-order services. The role involves handling inbound calls, resolving member questions, navigating multiple computer applications, and providing empathetic, professional customer service.

Responsibilities

Handle inbound calls from members regarding pharmacy benefits, prescription coverage, medication benefits, and mail-order services; resolve member questions; navigate multiple computer applications; provide empathetic and professional customer service.

Requirements

• High School Diploma or equivalent.
• 1+ year of customer service, call center, retail, hospitality, healthcare, or military experience.
• Strong computer and multitasking skills.
• Excellent communication, empathy, patience, and problem-solving skills.
• 6+ months of healthcare experience preferred.
• Must be local to Hawaii and able to attend onsite orientation.
• Reliable hardwired internet with 25/3 Mbps minimum.
• Quiet, secure home workspace and ability to work on camera when required.
• HIPAA compliance required.

Schedule

Onsite orientation on November 6, 2026 in Honolulu; training Monday–Friday, 7:00 AM–3:30 PM Hawaii Time; after orientation, 100% remote work for training and the assignment.