Customer Care Representative

Morphius Corp partners with labor unions across California to help union members understand and access the benefits available to them. The company is committed to delivering exceptional customer service, building strong member relationships, and providing flexible remote career opportunities in a supportive and growth-oriented environment.

About the Role

The Customer Care Representative serves as a Union Benefits Coordinator, assisting union members in understanding and accessing their available benefits. This fully remote position focuses on providing outstanding customer service, building strong member relationships, and ensuring each member receives the support they need. The role is ideal for individuals with excellent communication skills who enjoy helping others and working independently.

Responsibilities

• Member Support
  • Assist union members with understanding and accessing their available benefits.
  • Provide professional and friendly customer service during every interaction.
  • Respond to member inquiries accurately and efficiently.
  • Guide members through benefit-related processes and requirements.
  • Ensure members receive timely and effective assistance.
  • Deliver a positive and supportive customer experience.
• Benefits Coordination
  • Explain available union benefits clearly and professionally.
  • Help members understand benefit eligibility and available services.
  • Coordinate benefit-related information and support requests.
  • Maintain accurate communication regarding benefit programs.
  • Support members throughout the benefits process.
  • Ensure benefit information is communicated effectively.
• Customer Relationship Management
  • Build and maintain positive relationships with union members.
  • Demonstrate empathy and professionalism in all interactions.
  • Foster trust through responsive and reliable customer service.
  • Maintain clear and consistent communication.
  • Promote high levels of member satisfaction.
  • Represent the organization with integrity and professionalism.
• Administrative Support
  • Maintain accurate member records and documentation.
  • Utilize computer systems to manage member information.
  • Organize daily tasks and prioritize member requests.
  • Follow company procedures and service standards.
  • Complete administrative responsibilities with accuracy and attention to detail.
  • Perform additional duties as assigned.
• Professional Development
  • Develop knowledge of union benefit programs and company procedures.
  • Continuously improve customer service and communication skills.
  • Work independently while managing daily responsibilities.
  • Adapt to evolving business needs and member requirements.
  • Contribute to a collaborative and customer-focused work environment.
  • Support continuous learning and career development.

Requirements

Required Qualifications

• Excellent customer service and interpersonal skills.
• Ability to build rapport with members.
• Strong verbal and written communication skills.
• Good time management and organizational abilities.
• Basic computer proficiency.
• Ability to work independently in a remote environment.
• Strong attention to detail.
• Professional and customer-focused attitude.
• Ability to manage multiple responsibilities effectively.

Preferred Qualifications

• Previous customer service experience.
• Experience supporting clients or members.
• Experience working remotely.
• Familiarity with benefits administration or customer support.

Benefits

• Full-time remote work opportunity.
• Flexible working hours.
• Medical insurance.
• Dental insurance.
• Career growth and advancement opportunities.