Customer Care Representative
Toll Brothers · White Plains, NY · 1 mo ago
On-siteManagement$28.01–$37.14/hrFull-time
About the Role
This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.
Responsibilities
- Conduct routine Homeowner meetings to observe and assess warranty request submissions
- Service appointment communications and coordination between Homeowners and Trade Partners
- Service Request Management: entering, updating, closing and Purchase Order processing
- Conduct Home Complete/Quality Inspections prior to delivery to the Customer
- Responsible for customer satisfaction metrics related to homeowners served
- All other duties as assigned
Qualifications
- Outstanding Customer Service Skills
- Ability to plan and prioritize while focusing on detail orientation and effective time management
- When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
- Applies creative problem-solving to address business needs and issues
- Strong computer skills including Outlook, Excel, and Word
Requirements
- High school diploma or equivalent
- 3 - 5 years of residential construction experience
- Experience with a service department (preferred)
- 1 - 3 years of Customer Service Experience (preferred)
Pay
The salary for this position is $28.01-$37.14 per hour.
Benefits
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!