Customer Care Representative
Toll Brothers · Saint Johns, FL · 6 days ago
On-siteCustomer ServiceFull-time
About the role
Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in St. Johns, Florida.
Responsibilities
- Conduct routine Homeowner meetings to observe and assess warranty request submissions
- Service appointment communications and coordination between Homeowners and Trade Partners
- Service Request Management: entering, updating, closing and Purchase Order processing
- Conduct Home Complete/Quality Inspections prior to delivery to the Customer
- Responsible for customer satisfaction metrics related to homeowners served
- All other duties as assigned
Qualifications
- Essential: High school diploma or equivalent
- 3 - 5 years of residential construction experience
- PREFERRED: Experience with a service department
- PREFERRED: 1 - 3 years of Customer Service Experience
Benefits
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!