Customer Care Representative

Job Details

Location: Lake Mary, FL
Category: Claim
Employment Type: Full time, Remote
Job Ref: R2626055-194

About the role

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Qualifications

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $46,222 - $69,333

About Us

We believe every day is a day to do right.
And that belief has guided us for over 200 years. Showing up for people isn’t just what we do, it’s who we are. We’re devoted to finding innovative ways to serve our customers, communities and employees – continually asking ourselves what more we can do.

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