Customer Care Representative

Job Details

Schedule: Monday- Friday 9am-6pm, in office

Pay: $18.50/hour for bilingual in Spanish

Responsibilities

• Processes customer order/request by entering data in CRM
• Updates customer records with the purpose and result of the call
• Updates customer call log, notes, and schedules follow up call for same day with a minimum of three attempts per rescheduled call
• Answers customer inquiries, reminds customers of ancillary items, reviews current order, reviews past orders, makes an up-sell attempt(s) of new/additional product, and confirms expected delivery dates with customers
• Processes service request that are sent to the field service technician through our customer relationship software
• Provides internal and external support by executing accurate information in a timely manner (pricing, address/delivery, reschedule delivery, location, contact information), and digital online ordering customers with password reset, payment, registering, site navigation, and troubleshooting
• Notifies field sales reps of existing accounts that are no longer purchasing products, and also customers of updated delivery route changes via phone call/email
• Maintains accurate customer contact information, phone number, email address
• Attends meetings as assigned and assists with any other special projects and events

Requirements

• High School Diploma (or GED) required
• 1+ years Customer service experience preferred
• Must be able to operate Salesforce software, SAP, and Microsoft office
• Must be at least 18 years of age