Customer Care Representative

About the role

Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Responsibilities

• Handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Show strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Show strong attention to detail and the ability to effectively multitask

Requirements

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Show strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Show strong attention to detail and the ability to effectively multitask

Qualifications

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Show strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Show strong attention to detail and the ability to effectively multitask

Skills

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Show strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Show strong attention to detail and the ability to effectively multitask

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland

Pay

Hourly Wage

Schedule

Work from home

Additional Information

• This job is open only to residents of the United States, and you must be reside and be authorized to work in the US in order to be considered for employment.
• EEOC and Veteran Documentation
• During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
• The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
• Periodic reports are made to the government on the sex, ethnicity, handicap, veteran and other protected status of employees.