Customer Care Representative

Job Details

At State Bank of Southern Utah, our Customer Care team is more than a call center—it’s a place where relationships are built, problems are solved, and customers feel genuinely cared for. If you’re someone who loves helping others, enjoys problem-solving, and wants to be part of a team that prioritizes people over metrics, this could be the perfect fit for you.

About the role

This is an on-site role, not a remote work opportunity. Focus on meaningful conversations—not call quotas. We value quality customer care over rigid call-time metrics. A supportive, team-centered environment. Tools for your comfort and productivity. Real impact every day.

Responsibilities

• Answer inbound customer calls, chats, and emails efficiently and professionally
• Resolve account questions and issues—often in the first interaction
• Aid with transactions and service requests, including:
• Funds transfers and stop payments
• Debit/ATM card support
• Account inquiries and transactions
• Online and mobile banking support
• Research and resolve electronic funds transfer issues, including Reg E disputes
• Follow up with customers to ensure full resolution
• Identify opportunities to recommend helpful products and services
• Build trust by delivering thoughtful, empathetic support in every interaction

Requirements

• A passion for helping people and creating positive experiences
• Strong communication and active listening skills
• Confidence in problem-solving and critical thinking
• Ability to learn and apply banking product knowledge
• Intermediate computer skills

Qualifications

• Required: High school diploma (or equivalent)
• 2+ years of related customer service experience
• Availability to work assigned shifts, including rotating Saturdays
• Ability to pass a credit and background check

Preferred

• Spanish fluency
• Call center or financial institution experience

Benefits

• Medical Insurance + HSA
• Dental & Vision Insurance
• Life, AD&D, and Long-Term Disability Insurance
• Supplemental coverage options
• 401(k) with employer match
• Annual Incentive Program
• Paid Time Off (accrues every pay period)
• Up to 12 paid holidays per year
• Childcare reimbursement

Schedule & Work Environment

• On-site role at our Customer Care contact center (Cedar City South Interchange branch)
• Full-time schedule: Monday–Friday: 11:00 AM – 8:00 PM
• Rotating Saturdays: 8:00 AM – 2:00 PM, 9:00 AM - 3:00 PM, or 2:00 PM – 8:00 PM
• This is not a teller role—you’ll work in a dedicated phone-based service environment